To guide customers with their questions and addresses issues regarding products or services at the contact centre
Job Description
Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.
Escalate All complaints/feedbacks triggered via calls to respective departments.
Advise and guide prospective customers’ inquiries about FA medical products and services.
Respond to the insured customers about benefits inquiries.
Guide the insured customers about their benefits, service provider and other related matters.
Negotiate with service providers for sustainable costs containment.
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
