Provide first-level support/response to prospects and clients’ requests or issue escalations as needed, in line with the SLA requirements, the scope of authority, and budgetary guidelines.
Maintain high-level customer engagement throughout the sales cycle with regular updates, feedback, and on-the-job training to customers.
Clearly communicate the progress of prospective projects to internal and external stakeholders.
Remain in constant liaison with the Sales Manager to ensure Prospective Deal Stages accurately reflect the CRM
Managing incoming and existing business alongside the Sales Manager
Coordinate with the cross-functional teams to ensure business target achievements (prospective deals are converted) and commercial service expectations are met.
Serve as a point of contact for prospects, clients, and internal teams.
Respond to incoming calls, webform inquiries, website chats and general company emails.
Plan & Facilitate customer presentations, training, and materials on product applications for potential, new and existing customers to develop their skills and knowledge.
Identify opportunities for process automation and optimization, with a focus on scalability growth.
Developing methods, processes, systems, and tools to support our customers in each segment.
Support the development and roll-out of systems and digital tools to improve the company’s effectiveness and efficiency.
Assist in implementing an automated video series that people can watch to get started learning the platform.
Assist in implementing the knowledge base articles to increase customer self-service without the need to rely on speaking to a customer support personnel.
Qualifications:
Must have experience in selling or supporting a SaaS or technical product.
Experience driving customer success or account management.
Outstanding communication and interpersonal skills.
Strong presentation and articulation skills
Hands-on experience in understanding the sales cycle
Knowledge of working with a CRM
Intermediate technical understanding of GPS tracking & telemetry
Should be able to work in a fast-paced, high-pressure environment
