Welcome patients and visitors warmly and assist them with inquiries, directions and service information.
Handle patient concerns, complaints and feedback promptly and professionally.
Ensure patients understand hospital procedures, services and waiting time.
Manage incoming calls, emails and walk-in inquiries efficiently.
Collect patient feedback and contribute to service improvement initiatives.
Act as a liaison between patients and hospital departments to ensure smooth service delivery.
Comply with hospital policies, customer care protocols and safety standards.