The individual is expected to offer support and assistance in the implementation and maintenance of ICT Infrastructure at the school.
Key Responsibilities
Logging and resolution of ICT requests and escalating promptly
Assist in the implementation and support of all ICT initiatives and information systems
Assist in the implementation of ICT policies and design of Standard Operation Procedures
Ensure timely installation, configuration, and maintenance of ICT hardware, software, and network equipment
Assist in the implementation of information security-related best practices for all ICT services available at AKES, Kenya units
Assist schools in identifying and quantifying ICT needs with guidance from the central office IT
Maintain updated inventory records for ICT hardware, software, and network equipment within the cluster
Ensure regular updates to operating systems, anti-malware solutions, and other systems for all computers
Ensure preventive maintenance and service of ICT equipment quarterly
Ensure timely troubleshooting and repair of faulty ICT equipment; liaise with respective departments and external service providers for resolution of technical issues
Provide technical training to the users of ICT services as and when required.
Qualifications and Experience
Relevant ICT degree from a reputable institution
Relevant ICT Certifications
Working knowledge of IT-based educational management programs and software
Expert knowledge and skills in networking and cybersecurity
2 years of experience in an ICT environment preferably in a learning institution.
