Role summary
The Officer will act as a liaison between the clients and Finserve. As a CX Agent, you will provide service information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency. You will escalate dificult situations to your supervisor to support resolution.
Additionally, Officers may be responsible for making outbound sales calls and information gathering surveys from time to time.
Specific responsibilities:
Desired Knowledge, Skills and Attributes:
Teamwork:
Qualifications and Experience