About the Role
JOB SUMMARY:
To provide support in CX department at Contact Centre, Service Experience and Quality Assurance on daily, weekly, monthly performance.
KEY RESPONSIBILITIES:
Customer Experience - 60%
Business Process - 30%
Audit & Compliance - 10%
Personal Development - 10%
KEY RELATIONSHIPS:
Direct Reports to this Position
Customers of this Position
Knowledge; Skills and Experience required for this Role
Competencies Required for this Role
How to Apply
https://www.sbmbank.co.ke/jobs/vacanacy/intern-customer-experience?utm_source=MyJobMag