Roles and Duties ofCustomer Service Representative
Interact with customers via phone, email, chat, or in-person to provide information, assistance, and solutions to their inquiries or issues.
Build and maintain strong customer relationships by actively listening to their needs and concerns and addressing them in a professional and empathetic manner.
Process customer orders, returns, exchanges, and requests in accordance with established policies and procedures.
Assist customers with product or service-related questions, troubleshooting, and technical support.
Resolve customer complaints and issues efficiently and effectively, escalating to higher levels of support when necessary.
Keep accurate and organized records of customer interactions and transactions in a CRM (Customer Relationship Management) system.
Stay informed about company products, services, promotions, and policies to provide accurate and up-to-date information to customers.
Minimum Qualification
Bachelor degree in equivalent educational qualification.
1+ years of professional experience in customer service roles.
Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Empathetic and patient approach to customer interactions.
Proficiency in using customer service software and CRM systems.
Skills
Customer service certification or relevant training.
Multilingual abilities to assist a diverse customer base.
Experience with customer service software and tools.
