Send reminders on debt payment deadlines to customers using phone, email, and letters.
Process and maintain debt collection correspondences and other documents.
Follow the execution of contractual liabilities of customers, provide observation of customer payment deadlines and ensuring the debt is collected on time.
Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and status.
Give suggestions on debt collection process improvements.
Achieve the set targets
Any other duty assigned
WHAT YOU WILL NEED:
Diploma/Degree in Business Administration, Marketing, or related field.
At least 2 years of relevant experience as Debt Collector/ Customer Support
Specialist, or DC Specialist, preferably in a Financial Institution
Excellent communication and interpersonal skills.
Strong analytical & problem-solving skills.
Ability to adapt quickly and work independently.
Fluent in English and Swahili
WITH US YOU WILL:
Feel Good
a competitive salary
a friendly and dynamic work environment
an excellent well-being program:
health insurance (after probation period)
pension scheme (after probation period)
active social life and events
Win
Fast results without the friction of bureaucracy
great victories due to the transparency of the company and its goals
bonuses and awards for the great work
participate in victory celebrations with your co-workers.
Grow
together with an intelligent team
yourself and the company with the established feedback culture
