The Role

The jobholder will be responsible for underwriting, vetting, set-up, renewal, servicing and support, documentation and management of schemes on Hais, and handling of related queries from clients and intermediaries on existing schemes

Key responsibilities

• Ensure accurate setting up and managing of membership details in Hais within set TAT’s
• Ensure accurate and timely system entry/capture of medical benefits purchased and regular maintenance and update
• Ensure correct, prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary.
• Co-ordinate with the outsourced card production team on preparation of medical cards
• Handling queries from walk in clients, brokers, agents.
• Follow through the reports required by client/intermediary within the expected TATs and SLAs
• Preparing policy documents and endorsements and dispatch of the same to the relevant client
• Support duties for fellow underwriters as directed by the Supervisor
• Ensure printing and dispatch of premium debits/credits and r schemes reconciliations.
• Familiarize with system to note it’s extremes and what needs to be adjusted
• Handle reconciliation of premiums where disputes arise
• Handle reconciliation of membership data to ensure accuracy
• Liaise with the product and business development teams to evaluate the products
• Organize and attend meetings with clients and intermediaries
• Handle renewal process and secure the schemes renewals assigned to the portfolio.
• Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients
• Investigation of issues, an ability to recognize trends of issues and where other processes are going wrong – being proactive in recommending solutions.
• The team member will be expected to take ownership and seek to resolve queries
• Support on premium and excess collection

Experience and Qualifications

• At least 2 years’ experience in Heathcare Underwriting department
• Degree in Insurance or relevant field.
• Progress in insurance professional course (AIIK or ACII) will be an added advantage

  Method of Application

  Qualified candidates are requested to forward their applications together with their CV’s and copies of documents to the Group HR Manager on [email protected] not later than 31st December, 2022.