Job Purpose: In this role, you’ll learn how to curate awesome experiences for our customers and grow our financing product from its current launch stage to a major success.
Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here!
Responsibilities :
Sales -
Upsell our financing product to customers.
Proper sharing of invoices and receipts once orders have arrived.
Customer Support -
Running and managing calls at the call centre.
Onboarding & verification of customers and their KYC.
Timely approval of customer orders.
We are the voice of the customer; and act as the bridge between customers and the Jumba team.
Analyzation of customer feedback to ensure customers receive a positive customer experience.
Effective and efficient running of the Customer Service at JUMBA i.e. calls, emails, and WhatsApp.
Customer Engagement and Satisfaction -
We improve customer engagement and reduce churn.
Help build customer relationships and maintain customer loyalty.
