Analyse new and existing (under review) processes for risk management purposes.
Schedule, co-ordinate and guide business process improvement initiatives.
Ensure policies and procedures are reviewed on time and in accordance with the Group policy for the management of policies and procedures.
Evaluate and manage the performance of direct reports to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of talent. Ensure succession plans are in place for key positions within assigned units by ensuring appropriate training and development programs are implemented with a view to capacity building.
Ensure effective implementation of the Bank’s Business Process Management System.
Stay up to date with the latest business practices and technologies § Continually recommend improvements and adaptations to existing systems, processes and structures to ensure current and future sustainability of quality service. § Support business process re-engineering to ensure that processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
Support teams with skills in process excellence, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes.
Oversight management of Process mapping, review and documentation
Ensure Satisfactory audit ratings and track to closure all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the control environment relating to assigned area.
Support other subsidiaries within the Group in matters processes, policies and procedures review.
Qualifications
Minimum of a University Degree/Diploma relevant to financial services or to an ICT environment.
Product and Process Knowledge
At least 7 -10 years banking experience, 4 of which should be in Business Process Management.
Effective application of industry guidelines, bank policies and relevant legal regulations to successfully meet the desired compliance standards.
