Job Purpose

The role will evaluate business and system performance and the expected outcomes, evaluating quality controls to see how effective they are and identifying the possible errors. These evaluations have to be communicated to the management to enable them to make informed decision in regards to the business.

Duties and Responsibilities

Perform Business Analysis, Manage & Reduce Risk

Business Performance Analyst will work with knowledgeable colleagues in various departments in Diaspora Banking to define, design and develop analytic solutions to improve optimization and mitigate risks.

Apply timely, accurate and consistent understanding of risks across the Diaspora Banking and Remittances to predict and gauge operational risks, Credit risks and Market risks.

Combine data from multiple sources like Core Banking systems, International money transfer services provider’s business portals, current affairs happening to respond to high level business needs.

Improve Operational Efficiency

• Business Performance Analyst will provide insight into which operations in Diaspora Banking and Remittances can become leaner but more efficient and help manage profitability planning, analysis and reporting by each product and customer segment.
• Business Performance Analyst will from time to time improve operational efficiency by providing insight into the operations of Diaspora Banking and its subsidiaries to become more profitable.
• Will proactively suggest areas that require further analysis to generate more ideas for improvements.
• Will work closely with the Senior Business Performance Analyst and other team members to capture data requirements and present final analysis to the stakeholders and the senior management.

Increase Profitability

• Business Performance Analyst will provide to the management with the insights it needs to understand its customers and determine whether the products provided meet their needs.
• Will create standardized analytical tools to obtain relevant data from the Banks database for the purposes of data reporting and analysis and thereby develop and maintain complex analytical reports and dashboards.

Increase Customer Services and Satisfaction

• Business Performance Analyst will provide insights to understand diaspora customers and determine whether the products that are offered by the Bank are meeting customers’ needs.
• Will help provide a single view of the customer for service, sales, marketing or risk purposes and facilitate more effective cross-selling of products to the existing customers.

Qualifications

Broad technical understanding (performance analyst)

• Stays abreast of industry developments to make cost effective use of new and emerging tools and technologies. Keeps up to date with advances in digital analytics tools and data manipulation products.