Drive profitable revenue growth of the product with a focus on deepening existing customer relationships to increase customer uptake.
Provide strategic direction for inter country payments through customer support, competition mapping & promotional programs to effectively compete in the increasingly disruptive digital payments space.
Ensure risk and compliance issues are identified, assessed, monitored, controlled, and reported by monitoring intercountry transactions on daily basis.
Work with cross-functional teams (i.e. Marketing, Treasury, Operations and Shared services) to develop and execute a consistent multi-brand strategy to grow affinity levels by implementing brand awareness campaigns that resonate with customers.
Conduct product training across the Branches and other support centers
Act as a liaison, provide product/services information, and answer questions.
Respond to Branch and contact center support Calls.
Receive support requests through Oracle service cloud and close as per SLA and P&P
Qualifications
Education & Qualifications – Requirements
Bachelor’s degree in a mathematics discipline or related field from a reputable institution is preferred with a post graduate training in financial services, Risk Management and or compliance as an added advantage.
Experience in working within a big-data analysis environment with the use of SQL /advanced Excel etc.
2 years’ successive employment in a busy financial organization, with strong understanding of overall banking operations, systems, and processes.
At least one year experience in KYC and AML Compliance in a regional commercial bank.
2 years’ experience in interaction with banking systems in remittances and payments.
