Business Development for the existing and recruiting new showroom customers.
Achieve the showrooms monthly and annual sales targets/budget.
Expand the overall current business with an eye on market share growth.
Customer relationship management.
Sales forecasting and demand planning to guide production.
Brand development through participation in exhibitions.
Handling customer complaints and enquiries that have been escalated.
Managing the team in running daily operations of the showroom.
Submission of market feedback thorough weekly and monthly reviews.
Undertake frequent showroom benchmarking to understand what’s new in the market and advise management on the same.
Competitor analysis for our customers and prospective customers.
performance management and motivation of the showroom staff.
Take full leadership of the showroom department.
Develop and implement various walk-in customer retention plans to ensure that all clients are happy.
Work closely with specific account holders and Finance department to ensure customer payments are done as per agreed terms.
Implement all marketing activities in the showroom according to agreed budgets in order to sustain market leadership and secure healthy growth rates.
Supervise costs and overheads, and all factors affecting the profitable performance of the showrooms.
Perform any other duties allocated by the showroom’s director People Management
Manage, coach and develop a high performing Show Room team that meets agreed objectives and which delivers best practice results, added value and continuous improvements.
Training showroom staff on effective sales and communication strategies.
Set department objective and KPIs for his team, communicate, review and assess ongoing performance of direct reports.
Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviour expected of them.
Monitor the completion of tasks and ensure good performance and record on appropriate systems.
Self-Management
Support and ensure compliance with Health & Safety regulations, Quality and Environmental standards, and all other Company policies and procedures
Support encourage and develop team and take ownership for team cohesion
Proactively contribute to creating a good team atmosphere
Anticipates and overcomes obstacles.
Makes useful links to arrive at insightful plans and solutions
Embraces personal challenge.
Confident, rounded thinking
Be resilient, optimistic and open to change
Has an Adult: Adult, collaborative approach to others
A self-starter, motivated and able to positively motivate others
Focused and target driven with a positive, can-do attitude
Candidate Specific
Academic Qualifications
Bachelor’s Degree in Sales and Marketing or any Business-related Field.
Customer Service Training is a requirement.
Experience
Minimum 5 years’ experience in showroom sales management
Previous work experience in a Similar/ related role.
