• This is the entry and training grade for this cadre. An officer at this level will work under the guidance of a designated supervisor.

Key Duties and Responsibilities

• Collecting and collating data for the development, implementation and review of corporate communication policies, strategies, regulations and procedures.
• Maintaining good ambience in the reception area.
• Profiling visitors and issuing visitors passes.
• Responding to visitors’ queries and telephone inquiries.
• Screening and directing visitors to designated offices and areas.
• Recording and confirming visitors’ appointments.
• Maintaining daily record of visitors’ details.
• Receiving correspondence delivered at the reception and dispatching to relevant office.
• Receiving and reporting customer complaints.
• Distributing relevant Corporation’s brochures to customers.
• Attending to telephone calls and logging them into the incident management system