Our client is a well establish holistic spa offering a refreshing, rejuvenating and rebalanced experience to their clients.  They are looking to recruit a Front Office Manager to increase and grow sales revenue through maximizing clients’ trends and experiences through data analysis.

Key Requirements:

• Increase and maintain a client retention of above 55%.
• Review and analyse all client data to improve and increase client satisfaction and sales.
• Study and report on client trends for improved market reach.
• Achieve daily and monthly set sales targets.
• Trend analytics – collect, organise and interpret statistical information through primary and secondary sources to maximize client satisfaction and experiences.
• Responsible to ensure that client experiences are maximized and identify gaps to improve.
• Marketing – support the company’s marketing department by collecting social media content.
• Actively involved in new product, menu or treatment launches.
• Team Leadership – lead and manage all front office trainings including on boarding.
• Have knowledge of all customer service processes.
• Improve service delivery and overall client experience.
• Client Relationship – extensive knowledge of all services and products available to be able to advise and guide clients.
• Conduct checks to ensure the spa ambience, i.e., music, décor, parking, reception etc.
• Reporting – share daily reports.
• Report to management any issues arising from client interactions.
• Analyse all client feedback.

Qualifications:

• Bachelor’s degree from reputable institution.
• Date and sales driven, inquisitive and determined to find solutions and alternatives.
• MUST have experience managing a team of at least 3 people in professional fields.
• Expert in understanding and learning calendar management skills.
• Outgoing and professional personality, customer orientated and empathetic.
• Hands-on and proactive with a thirst for tangible results.