Responsibilities

• Welcome guests and manage check-in, check-out and reservations.
• Handle inquiries, requests and complaints professionally and efficiently.
• Maintain accurate guest records and ensure data confidentiality.
• Coordinate with other departments to ensure smooth guest experiences.
• Process payments, cash handling and daily transactions accurately.
• Exhibit a positive attitude, professionalism and a strong commitment to service excellence.
• Work flexible shifts including weekends and public holidays.