Job Purpose:

Reporting to the IT Channels Team Lead, the IT Officer will be responsible for implementing and supporting eBanking solutions. The job incumbent will also be called upon to translate business requirements into technical solutions.

Key Responsibilities:

• Provide technical and functional support to eBanking applications such as Internet Banking, Mobile Banking, SMS banking and alert solutions and interdependent interfaces
• Troubleshoot system issues and provide appropriate resolution
• Ensure eBanking systems are available and working properly within appropriate response time
• Perform tests on the system during off peak hours
• Gather user requirements and translate into technical solutions
• Evaluate impact of changes to existing systems and technical architecture
• Liaise with suppliers for solving problems within agreed service level
• Take ownership and handle end-to-end change/ problem management process
• Assist users for test cases preparation and execution
• Provide technical & functional support to the business
• Ensure system maintenance/upgrades are properly implemented
• Participate in project implementation & deliverables
• Perform any other duties as may be assigned

Qualifications, Experience & Skills:

• Bachelor’s degree in Information Technology, Computer Science or any related qualifications
• 3-5 years’ experience in Banking solutions and well acquainted with Bank electronic solutions
• Hands-on professional experience and knowledge of database query manipulation
• Ability to work with office tools at intermediate expertise level
• Proactive team player with excellent communication, interpersonal and analytical skills
• Excellent organisational and time management skills
• Fast learner
• Experience in a Banking environment and understanding of Banking products will constitute a definite advantage
• Availability to work during off peak hours