Brief Description

Reporting to the Senior Manager - Business Assurance, the position holders overall purpose is to ensure optimal utilization of Revenue assurance Systems and platforms to drive automation and digitization of Revenue assurance controls. As a system owner, this involves close collaboration with database Admins, system vendors, IT system developers and Admins to ensure availability of Revenue Assurance systems.

Develop processes and procedures to ensure sanity, accuracy and completeness of Loyalty program, IN balances, acquisition and retention costs.

Key Responsibilities

Systems Assurance

• Ensure that Revenue Assurance controls are implemented and automated by the vendor and the IT teams.
• Ensure that all revenue impacting changes on source systems are reflected in the Revenue Assurance systems by validating that the CDRs are implemented and cascaded to the downstream systems.
• Provide assurance on system migrations to make sure that all data involved are accurately and correctly migrated.
• Take leadership in all system changes, tests and UATs.

Loyalty Management

• Provide assurance of all loyalty (Bonga) accumulations by validating against customer charges from the billing systems.
• Ensure all Bonga redemptions are valid from the source systems.
• Continuously review the operating environment around Loyalty to identify new and emerging risks and advise the organization on the various ways to mitigate the identified risks.
• Collaborate with the business units on various initiatives on loyalty management program.
• Daily, weekly, and monthly reporting and validation of Loyalty costs and liability.

Customer and Platforms Balances Sanity Checks

• Provide Assurance of Prepaid customer balances through daily and monthly sanity checks of Prepaid Main Account, ETU (Okoa Jahazi) and resource balances.
• Assurance of UVC balances by having weekly and monthly sanity checks.
• Validation of LMS points balances through daily and monthly sanity checks.
• Provide regular reports to support finance and business reporting

Cost Assurance

• Daily/Weekly/Monthly assurance of commissions paid to trade channels including onboarding and residual commissions.
• Validate adhoc promotions, incentives, and campaigns.
• Revenue share validations
• Support dispute resolutions between Safaricom and trade partners
• Review commission and incentives business rules to advice business on opportunities for optimizing and reducing costs.

Qualifications

• A graduate with a degree in Engineering or IT.
• Have strong business acumen
• Professional certification in Auditing, accounting, risk management and information systems will be added advantage
• Ability to analyze significant amounts of data and information
• Highly developed interpersonal and communication skills