Vacancy: Team lead-Digital

Our client is a leading debt collection firm is seeking to hire a Digital Team Lead.

Location: Nairobi

Job Purpose;
The main role will be to oversee the debt management process, the debtor’s portfolio and ensure all collection targets are adhered to.

Main Tasks and Responsibilities
· Monthly collection process audits to ensure appropriate communication across are always adhered to.
· Monitoring the performance of loans and advances and preparing, analyzing portfolio performance reports for management decisions
· Initiate appropriate control processes and innovation in collections and recoveries to ensure increased output and mitigation of high risk accounts.
· Preparing daily activity and performance reports for the team and reporting to the management
· Managing flow of work including preparing work plans, managing drop calls, file pools and messages
· Manage team resources to ensure the team is efficient e.g. airtime management
· Conducting monthly performance reviews for the team members
· Identify gaps and conduct regular team member training
Skills and Qualifications
o Minimum bachelor’s degree from a recognized university
o At least 4 years of experience as a team lead in a debt collection organization.
o Working knowledge of MS office
o Past experience managing debt collection of digital loans is a must.
How to apply
Send application via [email protected]