Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making

Communication

Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience

Documents and records management

Overall document (hard or electronic) management; registry and retention policy including storing and archiving

Data literacy

Understand the potential as well as the limitations of using data driven innovation
Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration

Required Skills and Experience

Education:

Secondary education, higher technical diploma or first university degree in communications, human resources or business administration a strong asset.

Experience:

5 years of relevant work experience, preferably in customer/client support, human resources, or office administration;
Alternatively, bachelor’s degree in a relevant field in combination with 2 years of experience preferably in customer/client support, human resources, or office administration may be accepted;
Knowledge of information technology at an advanced user level, including office software packages (MS Word, Excel, etc.)
Excellent written communication skills with the ability to adapt to different audiences
Experience using a Client Relationship Management (CRM) system for customer/client support a strong asset.
Fluency in English;
Working knowledge in French and/or Spanish is desirable.