Reporting to Operational Excellence Manager- SRE, the Senior Reporting analyst will be responsible to build and reinforce the Agile mindset and to embed Agile principles in the Core Billing & BSS Tribe, measure and report on key stability and reliability performance indicators.

Key Responsibilities

• Assess and enhance Tribe agility and maturity-Own Agile maturity assessments and results; Provide agile training and capability for squad members to enhance their Agile capability development
• Core Billing & BSS Tribe Agile events scheduling and management: chapter boosts, releases and sprints review and planning, Quarterly Business review (QBR)
• Report on Tribe agile performance, identify areas of improvement and track these areas
• Provide daily/weekly/monthly Core Billing and BSS systems stability, reliability, and performance reports in a timely manner with data integrity
• Improve measurement and visibility of Key Performance Indicators (KPI).
• Core Billing and BSS department head count tracking
• CAPEX and OPEX Management for the department
• Ad hoc reports and requests

Quaifications

• Bachelor’s Degree in Information Systems, IT, or another related field
• More than 2 years of work experience in an agile environment as a scrum master/agile coach
• Deep understanding of agile software delivery and DevOps culture including extensive experience in agile methodologies such as Scrum and Kanban
• Extensive experience with JIRA / Confluence and remote collaboration tools e.g. Mural/Miro
• Strong analytical and reporting skills: MS Excel, PowerPoint, PowerBI
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Strong initiative and sense of leadership, experience leading teams and enabling change
• Agile Certifications, preferably Scrum.org (Professional Scrum Master, Professional Product Owner, Professional Scrum Developer) or Scrum Alliance (Certified Scrum Master or Certified Product Owner) or PMI (PMI ACP)