Recruits and manages performance throughout the engagement for all qualifying fixed services partners, Cloud, IOT, ICT and Digital Service providers
Proactively assesses, clarifies, and validates partner needs/requirements on an ongoing basis.
Proactively leads a joint partner planning process that develops mutual performance objectives and critical milestones associated with a productive partner relationship
Ensures partner compliance with partner agreements/contracts
Facilitate quarterly performance evaluation of all TES Partners
Manages and increases the effectiveness and efficiency of partner services through improvements as well as coordination and communication between other sections/functions and business unit
Validates and approves finished work and prepares documentation to initiate purchase orders and payments
Plays a significant role in medium-term planning, including initiatives geared toward operational excellence
Manage the planning and development of the Nopex annual budget while working with Finance and Technology Strategy & Planning
Provide inputs into the development of technical solution concepts and business cases around new customer solutions
Serve as primary liaison to Supply Chain Operations, Finance teams and legal in addressing issues relating to but not limited to contracting for Partner services, raising of purchase requisitions, payment after delivery of services
Working closely with the Enterprise Sales, Tribe, Enterprise Solutions & Service Delivery teams, ensures that the equipment stocks can fulfill BAU customer orders and new business deals.
Purchase according to pricing, available credit limits and manufacturer support.
Ensures effective value for all equipment purchased and develop long-term purchasing strategy
Manage and maintain the equipment deployment inventory including routers, switches, Firewalls, Wi-Fi Access Points & Controllers, IOT devices and other future devices for digital solutions
Manage and control inventory stock levels and accuracy checks
Ensure after sales support is managed effectively and in line with customer SLA and commercial best practice; spares purchases is made, and stock is managed proactively according to process
Manage the inventory disposal process for obsolete items or items that are faulty beyond repair
Provide support to the TES Operations automation projects by assisting in the development/reviewing of User Requirement Specifications and participating in user acceptance tests and dry-runs
Qualifications
Bachelor’s Degree in any relevant field
3 – 5years experience in operations support function in a busy Enterprise/Telco implementation and deployment environment; Supplier/Partner Management roles
Project Management and good working knowledge of Finance and Budgeting
Fair appreciation of telecommunications/IT and network related equipment and solutions
