Our client, a company that specializes in performance improvement is looking to recruit a Client Service Coordinator. The successful candidate will be required to deliver exceptional business support and performance through effective planning and execution of training programs, strong self-leadership, operational excellence, and teamwork. He or She should have a good understanding of adult learning principles.

Key Requirements:

• Provide exceptional leadership, service and direction through all our customer touchpoints which include reception management, telephone, and email communication.
• Ensure proper resource planning for projects/assignments including but not limited to Delivery Consultants, training materials, equipment and training facilities.
• Support the Operations Manager and the organization at large in the effective management of Training resource planning and utilization.
• Implement prudent planning measures for all resource management and institute replenishment thresholds.
• Formulate and perform necessary information analysis aimed at evaluating training return on investment, improving performance, enhancing service delivery and customer service towards achieving ‘customers for life’ focus.
• Have a clear understanding of your contribution towards all training costs and act responsibly to ensure prudent resource management.
• Carefully go through each of the Training Evaluation forms and attend to all comments that require action within 48 hours.
• Be familiar with all key contact persons in each organization and maintain healthy rapport with them.
• Ensure professional preparation and delivery of all training sessions.

Qualifications:

• Bachelor’s degree from a recognized university.
• Exceptional organization skills.
• Demonstrated experience in planning, customer service and quality assurance in a busy environment.
• Knowledge of basic working IT applications.
• Excellent presentation skills.
• Excellent negotiation skills.