Bliss Medical Centre is a leading provider of medical services in East Africa, providing accessible, affordable and quality healthcare services. We are the fastest growing chain of modern outpatient medical services with over 80+ Medical Centres. 

Key Responsibilities

• As the Manager, Patient Experience, you will: Lead the development and implementation of patient experience strategies across all Bliss Healthcare centres.
• Drive service quality improvement initiatives to enhance patient satisfaction and loyalty 
• Champion patient rights, feedback, communication, ensuring every patient interaction is handled with professionalism and empathy.
• Oversee the resolution of complaints and compliments, ensuring a timely, fair, and empathetic process
• Train and guide staff to deliver exceptional service standards at every touchpoint.
• Monitor and report on patient experience performance metrics and recommend actionable improvements.

Qualifications, Experience, Skills & Competencies

• Diploma in a relevant field (e.g., Healthcare Management, Business, Hospitality).
• At least 3 years' previous experience in PX/CX lead role.
• Previous experience working in healthcare or hospitality would be an added advantage.
• Customer/Patient
• Experience Certification (Local/International) would be an added advantage. Strong leadership, interpersonal, and communication skills.
• Proven ability to design and implement service improvement strategies.