I&M Bank is a leading Commercial bank headquartered in Kenya with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to support business growth in the following position.
Job Purpose
The incumbent is required to implement business and service strategies to deliver Retail and Business Banking performance and growth targets of a cluster of branches in the region. Provide leadership of a number of branches to ensure the delivery of the business plans for the cluster by establishing a high-performance culture amongst the branch management and relationship management team. The role oversees the operations of the existing Branches and business expansion through new Branches. This position is also responsible for ensuring customer retention through regular client contact/visits and ensure a seamless customer experience at the branches.
PRIMARY RESPONSIBILITIES
Driving Business Performance 50%
People Management and Development 20%
Customer Service Management 20%
Risk & Control Rigorous Compliance Management 10%
Person Specifications
Academic Qualifications
Professional Qualifications
Experience
Skills and Attributes
Generic competencies