Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies. They must have a working knowledge of the business area that they support and should be equally aligned with the IT department.  Strong analytical, interpersonal, negotiation and communication skills are also required.

Responsibilities

PLANNING:

• Conducts data gathering and analysis to understand business strategy and direction. Participates in short- and long-term planning sessions with clients to improve business processes.
• Develops business cases.

LIAISON:

• Serves as the link between the business, third party vendors and the IT technical team.

BUSINESS REQUIREMENTS:

• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommends options, risks and cost vs. benefits. Develops, writes, and communicates business requirements and functional specifications for the design and implementation of business solutions. 
• Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

BUSINESS PROCESS:

• Analyzes and recommends improvements to business processes and models. Assists with prioritizing business process improvements.
• Documents current business processes and models.

FEASIBILITY:

• Provides factual content to feasibility study for standard development projects and enhancements.  Assists with drafting of proposals for evaluation by appropriate users and managers.
• Develops and assists in the presentation of business cases.

TESTING:

• Reviews test plans and monitors testing process to ensure that business results are adequately tested with minimal risk. 
• Develops user test cases and validates test results during user acceptance testing.

Required Skills

• Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.
• Requires in-depth knowledge of Azure DevOps and Office 365 (Planner, Teams, Excel, PowerPoint)
• Typically requires 5-6 years of relevant technical and business work experience. Willingness and ability to travel domestically and internationally, as necessary.
• Experience working with cross-cultural teams.
• Effective in written and verbal communication in English