Sales Support Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding Kenya has an opening for a Sales Support Specialist where you will administer sales administration/ sales support plans and processes to enhance customer satisfaction, effectively support sales teams and achieve successful project implementation in line with business strategy, sales objectives, Group guidelines and policies.  Join us now in connecting people and improving lives.

In this Sales Support Specialist position

• You will administer sales administration/ sales support plans and processes to assist sales teams and for processing of sales transactions.
• You will assist in administration and planning of sales contracts as per specifications and expectations.
• You will collect information and customer data to support sales teams with identification/ qualification of leads and preparation of quotations and contracts.
• You will draft standard commercial documentation such as sales contracts and maintenance agreements to support sales.
• You will answer queries on stock and shipment of orders and deal with customers/ sales teams including informing customers about shortages, expected delivery dates, price changes, etc.
• You will follow up on orders and resolve problems related to orders
• You will collate feedback from post implementation review and prepare reports on customer complaints, delivery/ service problems, customer satisfaction, etc.
• You will compile reports and statistics for supporting sales teams in conducting business reviews.
• You will periodically update sales price tables and prepare reports and statements regarding sales efficiency.
• You will support pre- and after-sales activities.
• You will explain facts, policies and practices related to job area.
• You will support and interact primarily with colleagues of own sub-function.
• You will develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge.

Now, here’s what we need from you

• Bachelor’s Degree or equivalent experience/qualification
• 2 years’ experience

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary