Make the initial call to clients to introduce counseling support services and conduct assessments for individual or couple counseling support;
In liaison with the Senior Counselor, conduct support group sessions to enhance client's self-awareness, interpersonal relationship skills, and integration;
In consultation with the Senior Counselor, conduct group therapy sessions for group members;
Organise and conduct life skills training for children and youth;
Make appropriate internal referrals to ensure clients receive holistic services;
Conduct intake and exit assessments to clients in the counseling groups to identify trends in their wellbeing and evaluate the impact of the counseling interventions;
Encourage self-reported feedback from about lessons learned after life skill training.
Development of Counseling services :
Participate in the design, monitoring, and evaluation of the counseling interventions;
Familiarize with Salesforce, TaroWorks and all the counseling assessment tools used by the RufegePoint Counselors;
Identify trends during group counseling sessions and liaise with the Senior Counselor to design strategies to address identified needs.
Virtual Counseling groups:
Co-facilitate the virtual counseling sessions in collaboration with the RP Counselors;
Make timely requisition of airtime and ensure clients receive this in a timely manner;
Track the airtime and internet bundles received by clients vis-à-vis session attendance, and liaise with the Finance department to facilitate timely payments to the vendor;
Make individual follow-ups of clients who miss or drop off during sessions and explore their individual challenges.
Professional development:
Participate in continuous professional development to enhance client's care;
Attend monthly external supervision as mandated by the counseling profession and regular internal clinical supervision.
Documentation and reporting:
Draft counseling case notes for each client and take attendance in Taroworks after each group session;
Maintain participants' lists in support , therapy groups and Life Skills Training;
Conduct the intake and exit counseling assessments in TaroWorks and synchronise these on Salesforce;
Compile and submit the weekly and monthly counseling reports to the Senior Counselor.
Attend any other duties assigned by the Senior Counselor.
Requirements:
Degree in Counseling studies and at least 1 year of counseling practice or Diploma in counseling with at least 3 years of counseling practice;
Confidentiality and integrity in the profession.
Good understanding of trauma, depression and effective approaches for alleviating psychological pain;
Proven experience initiating and running counseling groups;
Ability to work with multinational and multilingual clients;
Excellent communication skills (verbal and written);
Registration by relevant regulatory authority;
Desired:
Prior experience working with refugees and/or asylum seekers in an urban setting.
Possess cross cultural counseling skills and experience working with minority groups;
A flexible approach to work spread throughout the year;
Ability to multitask and work under minimum supervision;
Ability to adapt to a fluid environment and think outside the box;
Ability to conduct group counseling sessions in Kiswahili;
