Summary

• Provide high-quality patient support while managing scheduling, records, and communication. Ensure compliance with HIPAA and Kenya’s Data Protection Act, while delivering an excellent patient experience.

Responsibilities

• Handle patient inquiries (in-person, calls, email)
• Schedule appointments considering availability, restrictions, and optimization (incl. double-booking)
• Maintain accurate patient records in EHR/EMR systems
• Verify patient eligibility and documentation
• Ensure compliance with HIPAA and safety standards
• Collaborate with clinical and admin teams
• De-escalate patient concerns professionally

Requirements

• Experience with medical scheduling and EHR/EMR systems
• Knowledge of HIPAA or data privacy standards
• Strong communication and customer service skills
• Attention to detail and organization
• Conflict resolution and multitasking ability