Job Purpose:
The Role holder will be responsible for assessing the quality of service delivery across all customer contact points within contact centre as well as support the team leaders and managers in gap identification and make recommendations to improve on customer experience.
Key responsibilities
Key Performance Measures
As described in your Personal Score Card.
Knowledge, experience and qualifications required
Technical/ Functional competencies
Closing 14 Oct 2022
Method of Application
Use the link below to apply on company website.