Diploma in any of the following: accounting, human resource management, marketing, communication, public relations or its equivalent qualifications from a recognized institution;
At least four (4) years’ relevant work experience
Proficiency in computer applications; and,
Fulfils the requirements of Chapter 6 of the Constitution.
Key Responsibilities
The duties and responsibilities entail: -
Assisting in the handling of customer inquiries, complaints and disputes arising from scheme members and other stakeholders;
Providing feedback on complaints and disputes to scheme members and other stakeholders;
Participate in reviewing of statutory returns on governance compliance by schemes and service providers and compiling reports;
Participating in the development of guidelines for the protection of interests of members and sponsors in the retirement benefits industry;
Assist in liaising with Huduma Centre staff to collect and receive complaints from the various towns/regions;
Liaising with the corporate communications department on enquiries to ensure they are followed up, resolved and reported;
Assisting in collating information on consumer protection, governance and stakeholder education programs to be availed on the Authority’s website, media reports and other information portals;
Compiling information for the stakeholder education forums and handling the arrangements and logistics at the training sessions;
Keeping records of consumer protection, governance and stakeholder education programs; and,
Assisting in writing reports on the consumer protection, governance and stakeholder education activities.
