Main Duties And Responsibilities

The Internal Sales Representative - Hunter will deliver the assigned target according to the installed base plan of the lost customers and complying with CTS Sales Processes .

Identify key customer contact through on-going communication with customers. Make a minimum of 25 – 30 customer Calls a day. This will include calling lost customers, open leads, customer calls, opportunities and neglected customers).

Build long-term relationship with customers by ensuring regular customer contact is maintained to ensure maximisation of all revenue generating opportunities, typically minimum 2 contacts per customer per year; sharing leads with sales team, clean up of the installed base.

Sales Pipeline Management

• Identification: actively prospect potential new and lapsed customers;
• Qualification: engage with customers’ business priorities to gain agreement to consider CTS;
• Development: develop a clear understanding of customers’ business challenges and needs; build relationship with customers, log calls on Sales Force (C4C) and follow up on all leads with sales team.
• Proposal: identify and differentiate the best CTS solution to win the deal;
• Closing: address customers’ anxieties and lead the deal to completion.

Sales Forecasting: produce a reliable monthly sales forecast based upon opportunity pipeline and customers’ decision stage using Sales Force as prescribed by Sales Manager

CTS Sales Effectiveness Standards: maintain and adhere to CTS Sales Processes minimum requirements, such as coverage performance, pipeline and forecast accuracy, data quality.

• Must be a team person with a responsible approach.
• Good IT,PC skills with excel knowledge
• Accurate employee giving attention to detail.
• Ability to liaise with personnel at all levels.
• Good negotiation skills
• High communication skills
• Strong data analysis skill
• Good English skill both in written and speaking
• Able to use initiative, knowledge and experience to look at improving processes

Qualifications

• 2 or 3 years of sales experience including proactive telephone selling with call centre experience
• Sound knowledge on SAP system, SAP order process module experience are considered as advantages
• College degree
• 3+ years experience in an administration position in industrial product manufacturers or trading company

Attributes

• Customer focus
• Proactive
• Analytical
• Problem solving
• Teamwork

Behaviors

• Urgency
• Detail focused
• Patient
• Good telephone manners