THE ROLE:  RELATIONSHIP OFFICER-  BIASHARA BANKING (ONE YEAR CONTRACT RENEWABLE)

Reporting to the Credit Manager, ideal candidate will will manage and coordinate all the Lending activities / operations under him/her to ensure Sector goals (Growth and Quality) and objectives are achieved. He/she will:

• Drive growth of high quality portfolio in specific branch/business units as per the set Targets.
• Loan assessments/appraisals  and Recommendations to the Branch Credit Committee/Head Office Credit Committee
• Maintain Portfolio at Risk (PAR) as per Set Target
• Maintain High standards of customer service
• Ensure implementation/Compliance of Biashara Banking policies and procedures
• Actualize Sector Partnerships objectives and align to the Sector objectives
• Participate in development of Sector Products and reviews based on market needs
• Liaison with various Sector’s internal and external Stakeholders in the branch environment
• Sales & marketing of the Bank  products
• Coaching, Mentoring and hand holding the New Relationship officers
• Doing any other duties as may be assigned by the Business Growth & Development Manager or other line manager

Qualifications

• University degree in business related course.
• Experience in micro finance industry is an added advantage.
• Excellent understanding of micro customers. Exhibits an exceptional degree of ingenuity, creativity and resourcefulness. Guides and transfers knowledge to his/ her team members.
• Experienced in project management; Monitoring and evaluation is an added advantage.
• Strong proficiency in Microsoft suite.
• Able to operate in a performance driven organization
• Proficient in written and spoken Kiswahili and English 

Key Critical Competencies

• Mature personality
• Excellent interpersonal skills and  demonstrated conflicts resolution skills
• Strong training /coaching skills
• Strong communication, presentation and negotiation skills
• Team player
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision
• Strong analytical skills and problem solving skills
• Culture sensitive
• Individual Leadership skills, Excellent Planning and organizing skills
• Good knowledge of Microsoft office suite
• Willingness to learn
• Flexibility and an ability to change focus areas when needed
• Self-motivated and a self-starter