We currently have an exciting career opportunity for E-Shop Operator. The position holder will report to the General Manager – Retail Life & Pensions and will be based at Head Office in Nairobi.

Main Responsibilities

Receiving and checking all merchandise received

Dispatching of all merchandise

Assisting with loading of merchandise to the Courier

Ensuring correct sorting of shipments for onward destinations

Checking for damaged shipments and reporting any discrepancies to the Appropriate Person

Ensuring correct documentation of shipments

Must be flexible to cover shifts during high volumes, e.g., Peak & Festive periods

Meeting operational requirements, demonstrating a high level of flexibility, initiative and multi functionality.

Carrying out manual handling tasks.

Accounting for logistical tasks.

Reporting all unsafe conditions, damage and near misses.

Achieves Key Performance Indicators (KPIs) and ensure compliance with Standard Operating Procedures (SOP’s) on a daily basis

In collaboration with Courier provider, ensure on time delivery to achieve ultimate customer satisfaction

In collaboration with Courier provider, ensure solving customers issues and responds to any inquiry on time

Key Deliverables

Tech-savvy with experience in online order management

Excellent accuracy and attention to detail

Self-motivated with good communication skills and the ability to work as part of a team and be accountable for tasks and actions

Proficient in using internal systems

Deadline focused

Must be flexible to cover shifts during high volumes, e.g. Peak & Christmas

Must meet operational requirements, demonstrating a high level of flexibility, initiative and multi functionality

Must achieve Key Performance Indicators (KPIs) and ensures compliance with Standard Operating Procedures (SOP’s) on a daily basis

Academic Qualifications

Bachelor’s Degree in a related field.

Experience

1 year experience

If you are qualified and seeking an exciting new challenge, please apply via [email protected] quoting the Job Reference Number and Position by 28th August 2022.
Only shortlisted candidates will be contacted

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