Gross Salary: Ksh 50,000- Ksh 100,000,

Our client is seeking to hire an Administrative Coordinator who will be a key team member providing high-level administrative skills across the front and back offices of the company. The Administrative Coordinator will manage the daily activities of the office, ensuring efficient office operations, coordination, prospective and current client communications, and management of clientele, as well as the smooth running, of the different activities in the company. 

Main duties and responsibilities will include but are not limited to: 

• Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy.
• Communicate with high-end clientele via email, text, and phone. Assist clientele with integrating into the sales process, making payments, walking through company procedures and policies, answering questions, and reaching full customer satisfaction.
• Manage agendas, travel plans, and appointments for the executive team.
• Support bookkeeping and budgeting procedures for the company.
• Within the company’s customer relationship management software, manage customer correspondence notes, record payments, send invoices, record contracts, create and update client records, and communicate all pertinent information to the front office manager.
• Provide administrative support to the sales team and sales manager.
• Thoroughly and expeditiously learn the company’s industry and internal policy and process, and represent the company to the clientele with a depth of knowledge on the company’s services.
• Coordinate email campaigns for sales, marketing, and customer education and support.
• Create and update databases and records for financial information, personnel, and other data.
• Submit reports and prepare proposals and presentations as needed.
• Assist colleagues whenever there is an opportunity to do so.
• Ensure that the email inbox and company telephone line have constant coverage and that clientele receive excellent customer service and are made to feel welcome and are treated with respect.

Key Requirements:

• Bachelor’s Degree in Business-related field or English and Technical Writing field.
• Proven work experience as an Office Administrator, Office Manager, Executive Assistant, or similar role carrying a high administrative responsibility.
• Minimum of 3-4 years of experience in a similar position.
• Proficiency in Word Processing and Spreadsheet programs (Word & Excel or Google Docs & Sheets is a must). 
• Capability to write in American dialect English with the highest standards of professionalism, writing style, punctuation, formatting, and with a personal and relatable fashion is required.
• Previous experience in customer service, particularly email and phone correspondence. 
• Capability to communicate clearly with American clientele over the phone. 
• Demonstrated ability to analyze and resolve problems in the daily operations of an office.
• Ability to prioritize work schedules and meet strict commitments and deadlines.
• Excellent knowledge of and experience with computers and modern systems of communication.
• Fully developed communication skills to work positively and proficiently within a team environment.
• Demonstrated sensitivity, awareness, and the ability to effectively work with team members and clients.
• Strong understanding and appreciation of private client work and ways of operating.
• Must be a fast learner, highly self-motivated, capable of producing high-impact work without supervision, be adaptable, and self-confident.
• Creative mind that can solve problems and come up with ideas to improve workflow and efficiency.
• Mental and emotional fortitude to thrive in a fast pace, high production, performance driven environment. 
• Required to work on a USA business hours work schedule, working afternoons to late evenings in Kenya time. 

How to Apply

If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Administrative Coordinator) to [email protected] before 25th August 2022