Salary: 35K,

Industry: FMCG,

Our client is an e-commerce platform with a distribution solution to serve the market in deep rural areas. They are currently looking to hire a Franchise Officer who will be responsible for the supervision, training, communication and providing support to the franchisees on a day to day basis, including actual field visits. 

Key Responsibilities:

• Meet sales and margin target for each franchise shop.
• Manage at least 12 franchise shops.
• Ensure each franchise shop is compliant to company policies and procedures
• Ensure the franchisee is conducting spot checks every day.
• Ensure the franchisee is sending cash for the previous day sales in full, every day.
• Follow up with finance department to ensure all cash is banked and reconciled per franchise shop
• Support the franchisee in sales management and training.
• Support the franchisee in product display, merchandising and promotions.
• Support in continuous price and product mix review per franchise shop.
• In liaison with the franchise, seek feedback on areas of improvement on a continuous basis.
• Find the root cause and escalate any non-compliant franchisees to franchise manager.
• Act as first point of contact to franchisee, have an open door communication policy, ensure all franchisees are well motivated and their grievances handled on a fairly and timely manner through the HR Department.
• Perform field visits as needed.
• Any other duty as requested by management.

Key Qualifications:

• Must have a degree or diploma in any business related course
• Must have 1 to 3 years working experience in sales, shop management etc.
• Excellent time management skills
• Good report writing skills
• Computer literate
• Good communication skills and fluency in English and Swahili 
• Proper cash and inventory management skills
• Good shop layout skills
• Proper negotiation skills
• Be willing to work for a startup, ability to run a business on lean costs
• Open to interact with the base of the pyramid (BOP) communities in the last mile rural areas.
• Must also be willing to travel in rural areas.
• Female candidates encouraged to apply

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Franchise Officer) to [email protected]  before 25th August 2022.