Job Description

CrossBoundary Group is recruiting a full-time Learning & Development Manager. You will lead all learning and development initiatives for the more than 150 team members across the firm. This will principally take the form of designing, implementing, and championing the CrossBoundary Curriculum. You will work closely with the firm’s senior leadership, including the Partners, Chief of Staff, Chief People Officer, and Chief Financial Officer. You will report to the Chief of Staff, with a dotted line to the Chief People Officer. This may evolve over time.

CrossBoundary is not a development firm and is not seeking typical development skills. We will look to you to lead, and deliver, a robust learning curriculum for all team members across the firm, that will encourage their professional growth while improving their ability to deliver excellent work.

Who You Are

• Experienced in learning or talent management at globally operating organizations
• Self-starter who is passionate about building tools and systems that will stand the test of time and work for everyone regardless of context or geography
• A belief that learning never stops and is critical to one’s best work
• Willingness to take on new types of work, even without prior experience or direct supervision
• Able to juggle multiple work streams at once, and ensure everything is delivered on time and to the highest standards
• Eager to understand critical feedback as a means of improving one’s own work
• A natural leader and people person who believes in the power of relationships
• Willingness to work and live in a sometimes-challenging environment

Qualifications

The ideal candidate will have the following skills and qualifications:

• Excellent project management skills; ability to juggle and deliver complex projects across contexts and geographies
• Excellent people skills; ability to compel and excite team members to prioritize their learning and development beyond their day-to-day work
• Strong communication skills; ability to communicate and connect with the most senior and junior team members across the firm to deliver on one’s objectives
• Ability to think creatively to develop solutions and tools that work for team members with varied experience spread across continents
• Entrepreneurial mindset to creatively and independently solve new problems with no established paths or proven solutions

Required skills and qualifications:

• At least 4 years of work experience in learning or talent management at high-impact organizations
• Experience at globally operating organizations with 100+ team members
• Prior experience in developing countries (preferred)

Primary Responsibilities

• Lead the deployment of the newly established CrossBoundary Group Curriculum

  • Work directly with Group Partners and other members of Group leadership to develop new CrossBoundary-created content and revise existing content to reflect best-in-class practices, emerging thinking, and senior leadership’s evolving perspectives
  • Oversee all reading discussions led by senior leaders across the firm, coordinating timing and sharing best practices across sessions
  • Direct all training delivered by external experts, both through in-person training sessions and online self-directed courses
  • Extract feedback on all content and training, and continuously adapt the Curriculum to reflect that feedback

• Expand the CrossBoundary Curriculum to establish platform-specific CrossBoundary Curricula

  • Design the Curriculum for each of CrossBoundary Advisory, CrossBoundary Investment Management, and CrossBoundary Group
  • Work with platform leadership to determine the content needed for each platform’s own Curriculum, while ensuring all material complements the existing Group Curriculum
  • Direct the development of all platform-specific CrossBoundary-created content, partnering with members of platform leadership to capture CrossBoundary’s unique approach, method, or perspective
  • Assign and coordinate ownership among platform leadership of all content delivered by CrossBoundary team members
  • Identify, trial, and select third-party providers for all training delivered by experts external to CrossBoundary
  • Communicate each platform’s Curriculum to all platform team members, in such a way that inspires engagement and excitement
  • Implement all platforms’ Curricula, incorporating all content into CrossBoundary’s learning management system and managing the delivery of all live content

• Organize and execute biannual in-person CrossBoundary Analyst Training and CrossBoundary Leadership Training, combining established Group and platform-specific Curricula

  • Develop detailed agendas for each training, working closely with the Global Head of Administration to coordinate all logistics
  • Work directly with the Chief Financial Officer to ensure alignment with training budgets
  • Direct the delivery of all content, managing internal owners and facilitators as well as external trainers to optimize team members’ participation and engagement
  • Act as the point person for each training, communicating all information to attendees before and during the training

• Ensure all 150+ CrossBoundary team members progress against their CrossBoundary Curriculum requirements

  • Manage all team members’ Curriculum requirements on an ongoing basis through CrossBoundary’s learning management system
  • Assign all required content to new hires and newly promoted team members, and communicate directly with them to ensure they understand their responsibilities and are aware when they are off track
  • Work closely with the Chief People Officer to ensure all team members eligible for promotion complete their learning requirements on time
• Identify and implement new learning tools that expand team members’ skills and respond to teams’ requests for additional training

• Support the Chief of Staff to organize and execute biannual in-person CrossBoundary Summits, CrossBoundary’s firm-wide offsite

  • Work directly with the Chief of Staff to design a detailed agenda balancing content and socializing activities, working closely with the Global Head of Administration to coordinate all logistics
  • Ensure the delivery of all content alongside the Chief of Staff, directing and facilitating all Curriculum-based content