Title: Head of Home Care Services

Reports to: Chief Operating Officer

Industry: Health Care Services

Location: Nairobi

Gross Salary: Ksh (100,000 - 120,000.)

Job Purpose: You'll be tasked with ensuring that all patients receive quality care while in their care, as well as making sure that all employees are properly trained and performing their jobs to the best of their ability.

Roles & Responsibilities

• Ensure staff check ins are complete, Check on appointments and in/out patients status.
• Conduct daily tours of the facility (front to back) and check for any damaged items, rooms in order/bins cleaned/washroom checklists done/laundry status etc.
• Inpatients: ensure all documentation is complete, rotas are set for night and day caregivers continuously check in to ensure quality patient care is given
• Kitchen: create processes and ensure are they being adhered to.
• Ensure well-maintenance of equipment showroom
• Document all processes: edit and update so SOPs are always in order
• Computerized system: implement it and operate it fully
• Clinically: maintain a good relationship with partners.
• Stock: ensure stock is being done properly, keep track of the system. Items opened should be labelled. Crash cart full
• Create and maintain partnerships with doctors and supporters
• Marketing: support in developing sales and marketing strategies to promote the business.
• Effectively managing the team and ensuring high performance of the team also holding meetings once a week and ensuring daily reporting sheet is filled.
• Ensure SOPs are being adhered to: edit and update when necessary
• Daily caregiver check ins should be performed to ensure they arrive on time and offer excellent service to the patients
• Client management keeping clients happy and ensuring all needs are being met diligently and on time.
• Solving any problems that may arise.

Equipment & Consumables

• Ensure equipment store is well set up and well maintained
• Promote sales of equipment and consumables by working with the homecare service team and sales team
• Ensure stock system is efficient make amendments where necessary

Key Skills & Qualifications

• At least 3 years working experience in relatable field.

• Should have experience in Customer care.

• Excellent communication skills both fluent in English and Swahili language.

• Should be a team player.

How to apply

Send your cv  and cover letter to: [email protected]

N.B If youre emailing us directly, remember to insert in the email subject line Head of Homecare Services for consideration latest Tuesday 23rd August 2022.