About the Role

Reporting to the Field Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role. 

Responsibilities

• Ability to meet end to end product sales targets set by SunCulture that will be coupled by achieving a high conversion rate.
• Contact potential or existing customers, businesses, or groups to inform them about SunCulture products using scripts.
• Explain technical product features and answer customer questions about SunCulture products.
• Lead generate and create a robust pipeline of customer accounts of potential clientele for SunCulture
• Be versatile in making extensive outbound calls that meet the organizations KPIs
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Help the department to develop content for sales presentations or other materials.
• Respond to correspondence from customers on both mail and phone and follow up initial sales contacts.
• Have the ability to go above and beyond to cover over talk time daily hour delivery set by SunCulture.
• Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS.

Does this sound like you?

• Proven experience as a telesales representative or other sales role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Hands-on, detail-oriented, and with strong execution skills
• Excellent Communication Skills with the ability to resolve issues and address complaints
• Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture 
• Independent thinker with proactive decision-making capabilities 
• Comfortable with ambiguity and experience working in a dynamic environment
• Have the ability to handle pressure, keep cool-temper, and handle rejection gracefully. 
• Be organized and be an expert in time management and meet deadlines.  
• A diploma or degree in Sales or any other related field is an added advantage