Primary Purpose
This position is responsible for overseeing the Refugee Communications Department at RSC Africa. This includes coordinating workflow within the Correspondence, Public Information, and the Call Center units, ensuring that RSC processing priorities and targets are met and that standard operating procedures are strictly followed. The position is a member of the RSC Africa Leadership Team and Senior Programs Team.
This position directly supervises the Public Information Manager, Call Center Manager, and Communications Manager.
Essential Duties
Compliance
Data Management and Analysis
Representation
Performance Management
Staff Care
Program Administration
Experience
Qualifications:
Skills
Education & Certifications
Abilities
Special Requirements