The Receptionist will be responsible for managing the reception professionally at all times and that all visitors, patients and clients are accorded immediate service.
Key Responsibilities
Maintaining proper patient / client records depending on the designated department / branch.
Ensure that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, cash patients , prepaid and credit / insurance clients.
Ensure proper patient registration per the defined protocols
Ensure accurate billing and timely finalization of invoices
Ensure proper cash handling as per defined protocols
Ensure that all incoming telephone calls are directed/ transferred to the respective departments / offices.
Ensure client satisfaction through quality of service, communication and feedback.
Maintain patient privacy and confidentiality at all times.
Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to the Branch Manager
Person Specification
Certificate in Business Management or a relevant business course
