Job Purpose

The overall purpose of the Sign Language Interpreter is to support citizen inclusivity at Kenya Revenue Authority by providing interpretation services to hearing-impaired customers.

The incumbent in this position is expected to acquire, grow and deepen customer relationships through excellent service delivery by serving walk-in customers and customers with hearing impairment, and facilitating content creation for persons with hearing impairment.

Key Performance Areas
1. Offer sign-language interpretation services as and when required/ called upon.
2. Act as the first point of contact resolution for customers and ensure the delivery of quality service by projecting a professional and warm image.
3. Provide accurate, valid, complete, and educative information to hearing-impaired customers using the right methods, skills, and tools.
4. Encourage customers to participate by giving feedback using the provided service quality tools with a view of recommending process improvements for process re-engineering and excellent service delivery.
5. Assist customers in accessing KRA services at the Service Centre
Education and Work experience
1. A Bachelor’s Degree from a recognized institution.
2. Practiced sign language or worked in a Sign Language environment for a period of at least 2 years.
Skills and Knowledge
1. Sign Language Proficiency
2. Knowledge of customer service principles and practices.
3. Working knowledge of relevant computer applications.
4. Numeric, oral, and written language proficiency.
Job Application Guidelines
After registration go to https://erecruitment.kra.go.ke/login