To run with the day to day administration of individual retirement plans and individual retirement income products.
Key responsibilities
Prepare and issue of periodic member benefit statements i.e annual, monthly or quarterly;
Prepare and file returns with KRA, RBA and other regulators within statutory deadlines such as investment returns, contribution returns and tax returns;
Prepare and file Scheme Financial statements;
Present scheme financial statements to the Board of Trustees;
Accurately process and settle member benefits within the agreed timelines;
Prepare pensioners payrolls, commissions, expenses within the set turnaround times and regulatory deadlines;
Prepare and facilitate SMS payment confirmations to retirees;
Approve payments in line with the Delegation of Authority Matrix;
Promptly identify funds, receipt and accurately allocate to member accounts within set timelines;
Liaise with Policy Administration regarding Check off and Direct Debit contributions for retail customers;
Prepare and submit direct debit collection files to the DDA Team within the agreed turnaround times;
Ensure communication to DDA customers for any rejected cases on a timely basis;
Continuous suspense management in line with receipting and suspense management policy;
Ensure on boarding of new customers into Fundmaster within set timelines and laid out compliance guidelines;
Prepare and submit welcome calls data for the retail customers;
Carry out continuous end to end reconciliations of receipts, payments and balances within set deadlines;
Carry out bank reconciliations;
To work with Marketing and Customer Retention Functions in developing customer communications including organizing client’s briefings and trainings as required;
Prepare productivity and other management reports, including scheme reports such as administration, investment reports;
Prepare and issue monthly reports to Actuarial Function on Deposit Administration and Retirement Income products within agreed timelines;
Convene and attend Board of Trustee Meetings, Annual General Meetings, and Member Education training;
Train Front office staff to empower them in the handling of retail pension clients;
Carry out continuous data cleansing of retail pension customers’ information;
Coordinate scheme and internal company audits;
Actively participate in initiatives geared towards signing up customers in the portal and mobile applications;
Responding to client queries promptly;
Perform any other duties as may be assigned from time to time
Knowledge, experience and qualifications required
Bachelor’s degree in a business-related field
Professional qualification in Pension Management or any other relevant qualification such as CPAK;
Knowledge of legislation governing Retirement Benefits and Insurance in Kenya;
Knowledge of MS Excel
Technical/ Functional competencies
Knowledge of pension administration industry and concepts
Knowledge of the Retirement Benefits Authority (RBA’s) regulatory requirements.
