At M-KOPA, We Finance Progress. The
scale and impact of our work is massive. M-KOPA is a fast-growing Fin
Tech company offering millions of underbanked customers across Africa
access to life-enhancing products and services. From our roots as the
pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we
have grown into one of the most advanced connected asset financing
platforms in the world, empowering a broad range of customers to achieve
progress in their lives.We are seeking a
dynamic individual to take this position as an integral part of Kenya
Leadership Team. The Sr. Retail Manager will be responsible for key
strategic business priorities across marketing, sales, customer service,
inventory management, and cross-department initiatives to support the
growth of M-KOPA’s connected asset financing platform in Kenya, which is
our largest market. 

Key Duties and Responsibilities:

• 
  
• Provide excellent customer facing touch point to potential, new and existing customers through:
• Marketing:
  Managing M-KOPA brand assets across the retail footprint in Kenya,
  including providing timely and accurate information to customer
  enquiries. Oversee the execution of all marketing activations at the
  shop level (both ATL & BTL).
• Sales: Support and execute sales activities for both acquisition and upgrade sales across all product categories.
• Customer
  Care: Provide 1st hand customer care support for walk in customers, not
  limited to troubleshooting, repairs, returns and replacements. 
• 
  
• Provide efficient and effective operations support:
• Agents Care: To manage stock receipts, allocations, returns and audit for both sales and service agent.
• Stock
  Management: Design, implement and monitor stock handling policies and
  processes to support sales, servicing, returns and repairs. Also, work
  closely with the global teams to undertake defined stock audits to
  ensure all channel stock can be accounted for.
• Logistics:
  Working closely with Fargo courier who is our sole logistics service
  provider, and to oversee logistics discrepancy management across forward
  and reverse logistics.
• Drive 5s across all shops/locations. 
• Retail footprint management and oversight across the country in close collaboration with our service provider Fargo.
• 
  
• To
  provide day to day management and oversight to M-KOPA’s retail
  footprint across the country, including developing and managing
  existing retail partnerships.
• 
  
• Drive EHS guidelines at the shops including maintaining a strict adherence to COVID safety guidelines.

What We’re Looking For:

• You’re passionate about our mission to finance progress.
• Proved
  track record and experience in retail management, inventory management,
  returns management, customer service and third-party contract
  management.  
• Preference for candidates with advanced
  analytical and statistical skills with excellent command in excel and
  data visualization tools (e.g. Looker, PowerBI, Tableau).
• Excellent communication skills and the ability to work across geographies, cultures, functions and seniorities.
• Self-motivated
  with the ability to prioritize, meet deadlines, and manage own time
  with changing priorities in an agile environment.
• Excellent interpersonal skills with a willingness to go the extra mile to assist other team members.
• Strong ability to manage and provide excellent leadership and drive accountability to a diverse and distributed team.

M-KOPA
is an equal opportunity and affirmative action employer committed to
assembling a diverse, broadly trained staff. Women, minorities, and
people with disabilities are strongly encouraged to apply.M-KOPA
does not collect/charge any money as a pre-employment or
post-employment requirement. This means that we never ask for
‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other
kind of money in exchange for offer letters or interviews at any time
during the hiring process