Industry: Automotive,

Location: Nairobi,

Gross Salary: 30K-40K,

Our client in motor vehicle industry are looking to hire a well-groomed Customer Service with sales and marketing skills. She should have digital marketing skills, well-spoken with business acumen, be customer-focused, and be dedicated to offering service while providing solutions and support in a timely manner. 

Duties and Responsibilities 

Customer Service 

• Welcoming customers and attending to their needs in a warm and friendly manner
• Answering the office telephone in a courteous manner.
• Responding to queries that come through the emails
• Filling and following up on job cards and film requisition forms.
• Making customer quotations and issuance of tax invoices and payment receipts.
• Timely banking of cash sale proceeds and petty cash management.
• Stock recording and monitoring and also participating in monthly physical stock count
• Proper filing of all office documents and information
• Ensure smooth running of the workflow by checking what the technicians are doing from time to time
• Following up on client feedback and documenting the feedback
• Timely preparation and sending of weekly reports that capture the number and nature of enquiries received via email, phone, WhatsApp and walk-ins as well as client feedback report. Technical department report as well.
• Overseeing the general branch operations to ensure everything runs smoothly
• Any other duty assigned from time to time
• Communication skills-oral and written

Sales & Marketing

• Responding to queries that come through the emails
• Online marketing of the products and services to generate sales
• Maintaining, updating and submitting of daily sales records 
• Selling of company products and services to clients and also through online platforms
• Processing of the documentation, the payments and registering of the products sold to and on the behalf of the customer in a timely manner
• Support in media engagement and management generating sales
• Engages in superior customer service by making information readily available
• Persists in sales even in the face of failure
• Demonstrates products and services as deemed necessary by clients and management

Key Qualifications

• Diploma/Degree in Business Related Course.
• Internship to 2  years maximum
• Customer services 
• Sales (in-house)
• Sales and Office administration 
• Relevant experience in digital marketing
• Very good writer skills. 
• Other skills needed: multitask environment, communication and organizational.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).
• Presentation skills
• Attention to detail
• Business acumen
• Professional attire
• N/B: Candidates between 23- 26 years are encouraged to apply 

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service – Car Auto Care ) to [email protected] before 18th May   2022