This position is responsible for Managing the Service Workshop, parts business and developing strategic plans for establishment and implementation of AML Service Centres.

Key Responsibilities / Duties / Tasks

· Develop and implement Associated Motors Limited strategy for Service-related business.

· Establish medium- and long-term revenue targets for Service and drive achievement of the same.

· Identify and develop new business opportunities for Associated Motors Limited Workshop.

· Develop workshop layout processes and future Workshop expansion strategies.

· Budget planning and implementation for Workshop.

· Monitor operating expenses and processes to ensure appropriate use of capital and human resources.

· Develop and implement Service Marketing plans in conjunction with Marketing Department.

· Manage relationships with Service Customers to ensure Excellent Customer Relations and increase NPS.

· Develop and update departmental policies and Internal Control Procedures.

· In conjunction with HR, plan for the department’s human resources requirements, motivation and development programs.

· Participate in resolving branch problems to enhance customer satisfaction .

· Responsible for implementing Isuzu Aftersales policy and dealer standards in AML workshops and AML branches to be the centre of excellence.

Aftersales, Service & Parts

· Monitors parts inventory and anticipates needs in light of future promotions, trends, and suggested stock orders.

· Achieve parts and inventory targets

· Responsible for the security of inventory and for analysing the quality of parts.

· Works with customers in handling complaints and negotiating prices to ensure customer enthusiasm.

· Ensures appropriate parts pricing by analysing competitor pricing and sourcing methods.

· Responsible for-profit maximization in the Parts department and must examine department management reports to ensue profitability and sustainability.

· Optimize inventory availability.

· Responsible for capacity building to enhance performance.

· Develop, communicate and implement the organization’s strategy for parts business.

· Establish the medium-term sales targets for the company and cascade the targets to the branches.

· Create annual parts targets and budget, in accordance with the organization’s financial and operational objectives.

· Identify new business opportunities and implement innovative solutions

· Understand market trends and customer behaviour and develop initiatives to satisfy customer requirements.

· Develop and implement the parts marketing plan in conjunction with Marketing department.

· Develop and Manage relationships with customers to ensure excellent customer service and relationship.

· Develop and update policies and procedures for the department.

· Lead lean warehousing through process improvements and implementing world-class warehouse management standards.

· Any other duties which may be assigned by management from time to time.

I. Job Competencies (Knowledge, Experience and Attributes / Skills)

Academic Qualifications

· Bachelor’s degree in related area

· Master’s degree is an added advantage

· 6 years progressive experience in automotive industry

Functional Skills

· Decision making and Problem-solving skills.

· Analyzing information and evaluating results.

· Scheduling Work and Activities capabilities

· Conflicts resolution and Negotiation Strategic

· Ability to drive operational excellence.

· Communication Skills

· Financial– Understanding profit margins.

· Business acumen

· Ability to manage and sort through multiple sets of numbers.

· Attention to detail.

· Interpersonal skills

· Team Player

To apply send CV to [email protected] with the job title as the email subject.

Only shortlisted candidates will be contacted.

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