The receptionist will manage the front desk, serving as the company's first point of contact. He/she will greet visitors, handle incoming calls, manage correspondence, and maintain a welcoming, secure office environment.
Core Responsibilities
Front Desk Operations: Welcome guests, determine their needs, and direct them to the appropriate staff or department.
Communications: Answer, screen, and forward incoming calls, and respond to general inquiries via phone or email.
Visitor Management: Maintain office security by monitoring visitor access, issuing badges, and keeping logs.
Mail & Deliveries: Sort, organize, and distribute daily mail and packages to the correct recipients.
Scheduling & Coordination: Manage meeting room calendars, coordinate appointments, and occasionally arrange travel and accommodations.
Administrative Support: Perform clerical duties including filing, photocopying, scanning, and updating databases.
Required Skills & Qualifications
Customer Service: A warm, professional demeanor and the ability to gracefully handle inquiries or complaints.
Communication: Excellent verbal and written communication skills.
Organization: Strong time-management and multitasking skills to juggle phone calls, visitors, and admin tasks.
Tech Proficiency: Familiarity with Microsoft Office Suite, office equipment (printers), and multi-line phone systems.
Experience & Education
Education: Minimum of a high school diploma or equivalent. Additional training in office administration is a plus.
Experience: Proven experience in a receptionist, front office, or customer-facing role.
