Monitoring of alarms and outage reporting through WhatsApp groups and voice call.

Escalating as per escalation matrix.

Providing direct customer support when required.

Creating reports on closed tickets, both EM and outage and sending them to their team leader.

Analysing site problems and incident response on the system, communicate with site technicians and track problems through to resolution. 

Booking tickets with KPLC customer care and escalate the reference numbers to WhatsApp groups (Netis and Customer groups) and a follow up mail to KPLC customer care.

Tracking generator fuel levels, generator running hours and updating as part of the resolution to EM or outage clears.