We are seeking a motivated and experienced Customer Service Executive with a strong sales background and exceptional leadership skills. As a Customer service Executive , you will be responsible for driving sales growth, managing a talented team, and ensuring the branch's overall success.
Key Responsibilities:
Sales Leadership:
Lead and manage the branch team to achieve and exceed sales targets and business objectives.
Develop and implement effective sales strategies to drive growth and profitability.
Identify new business opportunities and nurture existing client relationships.
Team Management:
Recruit, train, and mentor a high-performing sales team.
Foster a positive and motivating work environment, promoting teamwork and collaboration.
Conduct regular performance reviews and provide constructive feedback to team members.
Operational Excellence:
Oversee daily branch operations, ensuring smooth and efficient processes.
Monitor and analyze sales performance metrics, providing regular reports to senior management.
Ensure compliance with company policies and industry regulations.
Customer Focus:
Maintain a strong focus on customer satisfaction, addressing client needs promptly and professionally.
Work closely with the design and production teams to ensure seamless service delivery.
Handle escalated customer issues and provide effective solutions.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field.
2-3 years Proven experience in a sales leadership role, preferably within the print and design industry.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Demonstrated ability to develop and implement successful sales strategies.
